Oye Convo Privacy

Last updated: August 17, 2026

Versions Without App Registration

Versions without an account menu do not request a name or app login. They retain pseudonymous installation, session, purchase, and usage records to provide translation and preserve remaining purchased minutes. Historical records from earlier versions are retained. Contact support for data requests when there is no account menu.

What We Collect

When you sign in, Oye Convo verifies the identity token supplied by Apple or Google and keeps a pseudonymous account identifier. If your sign-in provider supplies your name, Oye Convo stores it with your account so it can be restored when you sign in on another device. Profile images remain encrypted on your device and are not stored on Oye Convo servers. We also keep the provider, plan, legal acceptance, app version, session, billing, and aggregate usage records needed to operate the standalone mobile service.

Live Audio

Microphone audio is sent directly to Oye Convo's European Union Soniox project using a short-lived credential to provide live transcription and translation. Spoken translations are also generated there when that feature is on. Oye Convo does not ask for your location to choose a region. Android's on-device voice may be used as a connection fallback.

Storage

Minimal account and usage records, including your provider-supplied name, are stored in Google Cloud. Saved conversations and profile images remain on your device. Oye Convo uses its own account tokens and does not use Firebase Authentication. Local account details are protected with the iOS Keychain or Android Keystore.

Diagnostics

After authentication, the app may send a diagnostic report with a random report reference, app and operating-system version, device model, the part of the app that failed, technical error details, and a short sequence of app states. A session or installation identifier may be included so related failures can be grouped. The authenticated user identifier is not stored in the report. Reports are scheduled for deletion after 30 days and never include conversation audio, transcripts, translations, names, email addresses, passwords, sign-in tokens, or other text you enter.

Why We Use Data

We use this data to sign you in, provide translation, enforce plan limits, support billing, protect the service, diagnose and fix reliability problems, and meet legal obligations.

Sharing

We do not sell your audio, transcripts, translations, or account data. We share data only with service providers that are needed to provide and secure Oye Convo, including Google for native account sign-in and cloud infrastructure, Soniox for speech processing, and the relevant app store for purchases.

Your Choices

You can sign out at any time. You may request access, correction, export, or deletion of your Oye Convo account data.

Contact

Privacy requests can be sent to support@oye.live.